Returns, Refunds and Exchanges Policy

Returns, Refunds and Exchanges Policy

How to Return an Item

Your item must be in its original unused condition to be returned, unless there is a manufacturer defect. You must return the item within 45 days of your purchase.

1.     Please navigate to our Returns Form using this link: http://www.combatairsoftshop.co.uk/index.php?route=account/return/insert

2.     Complete the Returns Form and mail the item via a tracked mailing service to:

Combat Airsoft

16 Hendon Avenue

Carbrooke

Norfolk

IP25 6GY

       Combat Airsoft are not liable for the cost of shipping to return the item.

3.     Include in your package a copy of your return confirmation email and the original receipt.

Return Exceptions

Some items cannot be returned if they are opened. These include but are not limited to bb’s, gas/lubricants, and any other consumable items.

Merchandise that has been worn, used, or altered will not be accepted for return or exchange.

Restocking Fee

All items are subject to a 10% restocking fee, this will be deducted from your refund. We also do not refund the original shipping and handling that you paid on the order.

Exchanges

If your item is in like new condition, you may exchange your item for a different item up to the same value as the returned item. You will not be subject to a restocking fee in this case, but you still will have to pay return shipping.

Refunds

Combat Airsoft reserve the right to refuse a return and subsequent refund where these terms are not met. When we are satisfied the item purchased is liable for refund we will do so with 30 days of receipt of the item back at out warehouse.